Club rules – do’s & don’ts
To help promote a healthy atmosphere at the club and create a respectful environment for all members, we politely request that the following rules be observed.
The management reserve the right to refuse application for membership or entry to the club without disclosure of a reason. We ask that you sign in using our finger print biometric access or swipe card on every visit.
Guests are admitted on payment in advance of the guest fee of £5. Guests must book with the club in advance. Members must accompant their guests at all times and members shall not leave the club premises before their guests. All guests must complete a PARQ (Pre Activity Readiness Questionnaire) prior to working out.
Club approved footwear and clothing must be worn at all times. Access to the fitness areas may be limited in the event of classes or pre-organised sessions. Details of these will be posted on club notice boards.
No children are allowed in the changing room of the opposite sex once they have reached the age of 5 years. The club has made available a family changing room for exactly this purpose.
For security reasons, members and guests are asked to store personal belongings in the lockers provided. All usage of lockers is governed by the membership terms and conditions. Lockers are provided on a daily basis only, and items left overnight will be removed on the following days and reared as lost property. You may need to purchase your own personal lock if no keys are available, and we have these in stock at £3.50 each. The club does not take responsibility for items that are lost or stolen, including those lost or stolen from lockers.
All lost property found on the premises should be handed in to the club reception. Items whose ownership cannot be identified will be stored by the club for three weeks and then donated to a local charity. Items which appear valuable may be sold with the proceeds going to charity. Do contact reception if you think you may have left something behind, and we will then put it aside for you to collect within the next could of days. We do not take responsibility for lost property items so please collect them as soon as you possibly can.
In the interest of safety and hygiene, no crockery or glasses are allowed in the changing rooms, fitness rooms, dance studios and other activity areas. No pets will be allowed in the club premises, with the exception of guide dogs. Re-entry to the club is only permitted at the club reception and entrance.
Fire exits, are clearly marked, are there in the interests of safety and members and guests must not interfere with these doors for any reason. In the event of an emergency evacuation, members and guests must immediately make their way in an orderly fashion to the nearest available exit.
If any member shall cause nuisance or annoyance to other members, guests or club staff, or misuse the club facilities, or breach any etiquette guidelines, or generally behave inappropriately, the club reserves the right to refuse admission or suspend or terminate membership. In particular, abusive language, threatening or violent behaviour will not be tolerated. All minors using the club must be supervised by an accompanying adult at all times.
Access for 8-17 year olds is limited to 6am and 6.15pm, weekdays with no restrictions on weekends. For safety reasons, junior members will be expected to follow a suitable written exercise programme at all times. If junior fail to follow a suitable programme, or act in a disruptive manner, they will be asked to leave the building or to await collection at reception.
Please refer to any comments or complaints to a member of the club staff. Written complaints must be addressed to the club general manager.
No food or drink, alcoholic or otherwise, or illegal substances may be brought into and/or consumed within the club or its grounds.
The club is a non-smoking environment. The club may from time to time change or add to these terms and conditions for security or regulatory reasons. We will give you at least 30 days notice of any changes of additions. You may end this contract at any time before they come into effect by giving us 14 days notice.
If you refer a friend or family member and pay your membership by monthly direct debit, and you have informed us BEFORE the individual has joined, your direct debit will automatically reduce by £1 for each member you refer for every month that your referral remains a member. The more people you refer, the more you will save.
To cancel your membership you must either call us on 01493 603430, email us or speak to a member of staff.
We require a minimum of 30 days notice before your next direct debit payment is due to allow us to process the cancellation of your membership.
Please do not cancel your direct debit with your bank as this will not stop your membership and you may incur additional charges.
As a company we collect, record and store your personal details (including details of any health problems) in order to administer the membership to their club for health and safety reasons, recording training and fitness details for use in sending up to date information to you.
Upon joining the club all new members are required to complete and sign a Physical Activity Readiness Questionnaire. The purpose of this is to ensure that the club’s staff are fully informed of any condition which could affect the member’s ability or suitability to take part in physical activities. Only if the club’s staff are fully and accurately assess the member’s health and fitness level and prepare an appropriate exercise program. The club strongly recommends that all members seek medical advice before commencing a new exercise programme and the club reserves the right to request a doctor’s certificate and to refect a membership application if a satisfactory doctor’s certificate is not received by the club.